Privacy Policy

Effective Date: June 9, 2025
Last Updated: June 9, 2025

My Labs Now or its parent company My One PCP, LLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website and use our services to order lab tests directly.

This Privacy Policy complies with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

1. Information We Collect

When you use our website to order lab tests, we may collect the following types of information:

Personal Information

  • Full name

  • Date of birth

  • Mailing address

  • Phone number

  • Email address

Health Information (Protected Health Information or "PHI")

  • Lab test orders or selections

  • Health status or condition (if voluntarily disclosed)

  • Results from third-party lab partners

Technical Information

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed and actions taken on our website (via cookies and similar technologies)

2. How We Use Your Information

We use your information to:

  • Fulfill your lab test orders and facilitate payment

  • Transmit your orders securely to our partner laboratories

  • Share results securely with you via your preferred method

  • Improve our website and services

  • Communicate with you about your order, account, or services

  • Comply with legal obligations, including HIPAA when applicable

3. How We Share Your Information

We do not sell your personal information. We only share your information in the following circumstances:

  • With CLIA-certified laboratories for test processing

  • With secure payment processors (e.g., Stripe or Square)

  • With HIPAA-compliant cloud storage and communication platforms

  • When legally required (e.g., subpoenas, government investigations)

  • With your express consent

4. How We Protect Your Information

We implement a variety of administrative, physical, and technical safeguards to protect your personal and health information, including:

  • End-to-end encryption

  • Secure socket layer (SSL) for all website communications

  • HIPAA-compliant data storage vendors

  • Access controls and employee training

5. Your Rights

Depending on your jurisdiction and the nature of the data, you may have the right to:

  • Access your personal information or test results

  • Request corrections to your data

  • Request the deletion of your account or personal data

  • Request a record of disclosures of your health data

  • File a complaint with the U.S. Department of Health & Human Services Office for Civil Rights if you believe your HIPAA rights have been violated

To make a request, email us at [Insert contact email].

6. Use of Cookies

We use cookies and similar technologies to improve website functionality and analyze site traffic. You may adjust your browser settings to decline cookies, but this may affect the performance of the site.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn we have received personal information from a minor without parental consent, we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and reflected in the "Last Updated" date above.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at: info@getmylabsnow.com